Last updated on 6thApril, 2022
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website & Vizzve mobile application located at Vizzve.com , or the Vizzve mobile application (collectively, “Vizzve Platform”) made available by Vizzve ServicesPrivate Limited (“Vizzve”, “Company”, “we”, “us” and “our”), a private company established under the laws of India having its registered office at 1st Main 1st Cross, Off, Koramangala Ring Road, viveknagar post, Ashwini Layout, Ejipura, Bengaluru, Karnataka 560047
The terms “you” and “your” refer to the user of the Vizzve Platform. The term “Services” refers to any services offered by Vizzve whether on the Vizzve Platform or otherwise.
Please read this Policy before using the Vizzve Platform or submitting any personal information to Vizzve. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.
YOUR CONSENT
By using the Vizzve Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Vizzve Platform.
These Conditions of Use constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Conditions Relating to Your Use of Vizzve.com
Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website. Vizzve.com reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.
Privacy
Please review our Privacy Notice, which also governs your visit to Vizzve.com , to understand our practices. The personal information / data provided to us by you during the course of usage of Vizzve.com will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
INFORMATION WE COLLECT FROM YOU
Device Information: In order to improve your app experience and lend stability to our services to you, we may collect information or employ third party plugins that collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, installed applications on device and phone state. The information collected thus will be disclosed to or collected directly by these plugins and may be used to improve the content and/or functionality of the services offered to you. Analytics companies may use mobile device IDs to track your usage of the Vizzve Platform;
Marketplace for Communication
You agree, understand and acknowledge that you are accessing the online Vizzve section on the website & Vizzve mobile application that enables you to purchase products listed on the website & Vizzve mobile application at the price indicated therein at any time from any location. You further agree and acknowledge that Vizzve is only a facilitator and is not and cannot be a party to or control in any manner any transactions on the website. Accordingly, the contract of sale of products on the website & Vizzve mobile application shall be a strictly bipartite contract between you and the sellers on Vizzve.com .
Access to Vizzve.com and mobile applications
We will do our Atmost to ensure that availability of the website & Vizzve mobile application will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website & Vizzve mobile application may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
COOKIES
Our Vizzve Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies’ ‘ and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
Authenticating users;
Remembering user preferences and settings;
Determining the popularity of content;
Delivering and measuring the effectiveness of advertising campaigns;
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.
We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Vizzve Platform and use our Services, as well as when you visit other online sites and services.
Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.
We use the information we collect for following purposes, including:
To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Vizzve account;
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
To administer and enhance the security of our Vizzve Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based instant messaging systems) with information about these services;
To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
To allow you to participate in interactive features of our Services, if any; or
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
If you are a partner restaurant or merchant or delivery partner, to track the progress of delivery or status of the order placed by our customers.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Vizzve Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
Licence for website & Vizzve mobile application access
Vizzve Services Private Limited grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Services Private Limited and / or its affiliates, as may be applicable. This licence does not include any resale or commercial use of this website & Vizzve mobile application or its contents; including without limited to any collection and use of any product listings, descriptions, or prices; any derivative use of this website & Vizzve mobile application or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.
This website & Vizzve mobile application or any portion of this website & Vizzve mobile application (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose without express written consent of Vizzve Services Private Limited and / or its affiliates, as may be applicable.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Vizzve.com and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising Vizzve Services Private Limited’s or its affiliates’ names or trademarks without the express written consent of Vizzve Services Private Limited and / or its affiliates, as applicable. Any unauthorized use terminates the permission or license granted by Vizzve Services Private Limited and / or its affiliates, as applicable.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Vizzve.com as long as the link does not portray Vizzve Services Private Limited, Vizzve.com , their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Vizzve.com logo or other proprietary graphic or trademark as part of the link without express written consent of Vizzve Services Private Limited and / or its affiliates, as may be applicable.
You must not use the website & Vizzve mobile application in any way that causes, or is likely to cause, the website & Vizzve mobile application or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Vizzve.com , are responsible for all electronic communications and content sent from your computer to us and you must use the website & Vizzve mobile application for lawful purposes only. You must not use the website & Vizzve mobile application for any of the following:
DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following purposes:
With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
With Partner Restaurants/Merchant: While you place a request to order food through the Vizzve Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, Vizzve may send you text messages regarding the order’s delivery status.
With Academic Partners: We may share your information with our academic partners for the purpose of carrying out academic research.
With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
Obligated under the applicable laws or in good faith to respond to court orders and processes; or
Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Vizzve Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.
To fulfill the purpose for which you provide it.
We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;
to cause annoyance, inconvenience or needless anxiety.
Reviews, comments, communications and other content
Users of this website & Vizzve mobile application may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” In the event a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Vizzve.com reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the sole judgment of Vizzve.com violates these Conditions of use and, or terminate your permission to access or use this website.
If you do post content or submit material, and unless we indicate otherwise, you
(a) grant Vizzve Services Private Limited and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
(b) Vizzve Services Private Limited and its affiliates and sublicenses the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Vizzve Services Private Limited, including the execution of deeds and documents, at its request.
You represent and warrant that you own or otherwise control all of the rights to the content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to Vizzve.com : (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Vizzve.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Vizzve Services Private Limited and its affiliates for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these warranties.
Claims against Objectionable Content
Because Vizzve.com lists Thousands’ of products for sale offered by sellers on the website & Vizzve mobile application and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Vizzve.com operates on a “notice and takedown” basis. If you believe that any content on the website & Vizzve mobile application is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (“Objectionable Content”), please notify us immediately by following our Notice and Procedure for Notifying of Objectionable Content. Once this procedure has been followed, Vizzve.com will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time.
Copyright, authors’ rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Vizzve Services Private Limited, its affiliates or its content suppliers and is protected by India and international copyright, authors’ rights and database right laws. The compilation of all content on this website & Vizzve mobile application is the exclusive property of Vizzve Services Private Limited and its affiliates and is protected by laws of India and international copyright and database right laws. All software used on this website & Vizzve mobile application is the property of Vizzve Services Private Limited, its affiliates or its software suppliers and is protected by India and international copyright and author’ rights laws.
You may not systematically extract/ or re-utilise parts of the contents of the website & Vizzve mobile application without Vizzve Services Private Limited and / or its affiliate’s (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Vizzve Services Private Limited and / or its affiliate’s (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this website & Vizzve mobile application without Vizzve Services Private Limited and / or its affiliate’s (as may be applicable) express written consent.
Intellectual Property Claims
Vizzve Services Private Limited and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notice and Procedure for Making Claims of Right Infringements. We respond expeditiously to rights owners and their agents who submit an email to communicate concerns about any alleged infringement.
Important Warning: giving false, misleading or inaccurate information to Vizzve may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.
Disclaimer
You acknowledge and undertake that you are accessing the services on the website & Vizzve mobile application and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. We shall not be liable nor responsible for any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of the products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website. At no time shall any right, title or interest in the products sold through or displayed on the website & Vizzve mobile application vest with Vizzve nor shall Vizzve have any obligations or liabilities in respect of any transactions on the website.
Indemnity and Release
You shall indemnify and hold harmless Vizzve Services Private Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions of Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
You hereby expressly release Vizzve Services Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.
Children
Use of Vizzve is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872 and who are business customers. If you are a minor i.e. under the age of 18 years, who is responsible or operating or functioning a business establishment or ordering products for the business or institutional usage of a business establishment, you may use Vizzve only if you have been specifically authorized by your relevant business establishment.
Other Businesses
Parties other than Vizzve Services Private Limited and its affiliates may operate stores, provide services, or sell product lines on Vizzve.com . In addition, we provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Vizzve Services Private Limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.
Communications
When you visit Vizzve.com or send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website & Vizzve mobile application or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order.
Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect, special or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website & Vizzve mobile application or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at india
Our Details
This website & Vizzve mobile application is operated by Vizzve Services Private Limited.
For the Vizzve.com website, you could contact us by visiting: Contact us
Vizzve Software Terms
In addition to these Conditions of Use, the terms found below apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Vizzve Services (the “Vizzve Software”).
Notice and Procedure for Making Claims of Right Infringements
If you believe that your rights are being infringed, you may fill out and submit the Notice Form. We respond expeditiously to rights owners and their agents who complete and submit the Notice Form to communicate concerns about any alleged infringement.
Upon receipt of a Notice Form we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to Vizzve the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Vizzve for all claims brought by a third party against Vizzve arising out of or in connection with the submission of a Notice Form.
Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on Vizzve.com and are posted solely at the direction of Third Party Sellers who may be contacted via their “Seller Information” page, accessible from any of their listings.
Important Warning: giving false, misleading or inaccurate information in the Notice Form to Vizzve may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.
Vizzve Services Pvt. Ltd.
1st Main 1st Cross, Off, Koramangala Ring Road, viveknagar post, Ashwini Layout, Ejipura, Bengaluru, Karnataka 560047
Use of the Vizzve Software
You may use Vizzve Software solely for purposes of enabling you to use and enjoy the Vizzve Services as provided by Vizzve , and as permitted by the Conditions of Use, these Vizzve Software Terms and any Terms. You may not incorporate any portion of the Vizzve Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Vizzve Software or otherwise assign any rights to the Vizzve Software in whole or in part. You may not use the Vizzve Software for any illegal purpose. We may cease providing any Vizzve Software and we may terminate your right to use any Vizzve Software at any time. Your rights to use the Vizzve Software will automatically terminate without notice from us if you fail to comply with any of these Vizzve Software Terms, the Conditions of Use or any other Terms. Additional third party terms contained within or distributed with certain Vizzve Software that are specifically identified in related documentation may apply to that Vizzve Software (or software incorporated with the Vizzve Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Vizzve Service is the property of Vizzve and/or its affiliates or its software suppliers and protected by laws of India including but not limited to any other applicable copyright laws.
Use of Third Party Services
When you use the Vizzve Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
No Reverse Engineering
You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Vizzve Software, whether in whole or in part, or create any derivative works from or of the Vizzve Software.
Updates
In order to keep the Vizzve Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
Vizzve Conditions of Sale (between Sellers and the Customer)
Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on Vizzve maintained on the Vizzve.com (for the purpose of these ‘Conditions of Sale’, the website). These conditions signify your agreement to be bound by these conditions.
In addition, when you use any current or future Vizzve.com service in relation to Vizzve , you will also be subject to the terms, guidelines and conditions applicable to that service (“Terms”). If these Conditions of Sale are inconsistent with such Terms, the Terms will control.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products on Vizzve section maintained on the website & Vizzve mobile application to you. These Conditions of Sale apply to your transactions on Vizzve maintained on the website & Vizzve mobile application only, and any reference to ‘website’ in these Conditions of Sale shall mean and include the Vizzve section only.
Our Contract
Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the “Dispatch Confirmation Email”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation Email for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation Email.
Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you are purchased for resale or for your business / institutional usage. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website. We authorize the Sellers to fix the minimum quantity of units or value that can be purchased in a specific order, and you shall be bound with such conditions.
You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.
Returns
Please review our Returns Policy, which applies to products sold on the website.
Pricing and availability
We list availability information for products sold on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by email if any products you order turn out to be unavailable.
For more details, please review our Pricing policy and our Availability Guide, both of which apply to products ordered from us.
All prices are inclusive of Taxes unless stated otherwise.
Taxes
You shall be responsible for payment of all fees / costs / charges associated with the purchase of products on the website & Vizzve mobile application and you agree to bear all applicable taxes, cesses etc. levied thereon. You are responsible to ensure that (if applicable) you are registered under applicable taxation laws and will update your correct tax registration details on Vizzve.com . We will not be liable in case tax credits are denied to you under taxation laws due to reasons attributable to you. You hereby acknowledge and agree that we shall not revise Invoices. You will reverse tax credit availed if any on the returned product and undertake to disclose the details of credit note while reporting for your taxes. Further, you agree to indemnify and hold harmless us for all losses, liability incurred by us on account of your action or inaction in compliance with the applicable laws.
Health & Safety
By purchasing any product from the website & Vizzve mobile application which is subject to safety requirements or health restrictions, you acknowledge that you have read and understood our Health & Safety Guidelines.
Children
Use of Vizzve is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872, and who are business customers. If you are a minor i.e. under the age of 18 years, who is responsible for operating or functioning a business establishment or ordering products for the business or institutional usage of a business establishment, you may use Vizzve only if you have been specifically authorized by your relevant business establishment.
Communications
When you send emails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call or by posting notices on the website & Vizzve mobile application or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.
Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.
Alteration or Amendments to the Conditions
We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
GRIEVANCE OFFICER AND VIZZVE PLATFORM SECURITY
If you have any queries relating to the processing or usage of information provided
by you in connection with this Policy, please email us at Grievance @Vizzve.com