Swiggy, Zepto Face Legal Challenges; MIB Pushes OTTs to Boost Accessibility
India’s digital landscape is buzzing with regulatory action this week. Food delivery giants Swiggy and Zepto are under legal scrutiny, reportedly facing challenges over compliance and operational practices. While the details of these legal developments are still emerging, the implications could be significant for the quick-commerce ecosystem.
Simultaneously, the Ministry of Information and Broadcasting (MIB) has issued fresh guidance to OTT platforms, urging them to enhance accessibility features such as subtitles, audio descriptions, and screen reader compatibility. This move aligns with the government’s broader push toward inclusive digital services, ensuring that content is accessible to viewers with disabilities.
The twin developments—legal heat on popular delivery apps and policy nudges for OTT platforms—underscore the increasing regulatory oversight in India’s booming digital economy. As consumer-facing tech platforms expand rapidly, compliance with legal, ethical, and inclusive standards is becoming non-negotiable.
Industry experts view these shifts as a wake-up call. Platforms must now balance scale with social responsibility, ensuring that their services are not only fast and innovative but also legally sound and universally accessible.
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