COOLIE AT YOUR DOORSTEP: A FIRST OF ITS KIND
In a major boost to passenger convenience and accessibility, Indian Railways has launched the revolutionary “Coolie at Your Doorstep” service—an innovative first-of-its-kind initiative designed to assist passengers by providing porter services right at their home or hotel before they even reach the railway station.
This service aims to eliminate the hassle of carrying heavy luggage to the station, especially for elderly passengers, differently-abled individuals, and those traveling with kids or multiple bags. Passengers can now book a trusted railway porter online or via mobile apps who will arrive at their doorstep, help with luggage handling, and ensure safe delivery to the platform and train coach.
HOW THE SERVICE WORKS
Booking: Passengers can book the porter online via the official Indian Railways app or website, specifying pickup time, location, and luggage details.
Porter Arrival: A verified and trained coolie arrives at the passenger’s doorstep to assist with packing and carrying luggage to the station.
Assistance at the Station: The porter helps with check-in, platform navigation, and boarding with luggage. Similarly, on the return journey, coolie assistance to doorstep delivery is arranged.
Safety and Verification: Stringent background checks and training for coolies ensure passenger safety and a reliable experience.
BENEFITS OF THE COOLIE AT YOUR DOORSTEP SERVICE
Maximum Convenience: Removes physical strain and worry related to transporting luggage to and from stations.
Inclusive Access: Focus on aiding senior citizens, physically challenged, and families with children.
Time Efficiency: Saves time by reducing waiting and carrying hassles, important on busy travel days.
Enhanced Safety: Secure door-to-platform service reduces chances of theft or mishandling.
Digital Integration: Seamless booking integrated with ticketing and travel management apps.
FAQs ON COOLIE AT YOUR DOORSTEP SERVICE
What is the "Coolie at Your Doorstep" service?
It is a new service where railway porters are booked to assist passengers with their luggage directly from their doorstep, assisting them all the way to their train coach at the station.
How can I book this service?
Bookings can be made online via Indian Railways’ official website or mobile applications linked with ticketing services.
Who can avail of this service?
Any railway passenger traveling with luggage can book the service, especially designed for senior citizens, differently-abled travelers, and families.
Is the porter verified?
Yes, all porters are trained, background-checked, and authorized by Indian Railways to ensure passenger safety and service quality.
Does the service cover both departure and arrival?
Yes, passengers can book porters for both outbound and inbound journeys, ensuring luggage assistance to and from the doorstep.
Is there an additional charge for this service?
Yes, a nominal fee is applicable, depending on distance and luggage volume, payable at the time of booking.
The Coolie at Your Doorstep initiative marks a transformative step in enhancing travel ease and comfort for millions of Indian railway passengers, merging traditional porter services with modern digital convenience.
Published on: July 31, 2025
Published by: PAVAN
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