In response to rising concerns over passenger safety, especially for women and vulnerable groups, the Delhi government has launched a comprehensive plan to make city buses safer. From staff training to 24x7 CCTV monitoring, this initiative aims to transform the capital’s public transport system into a secure and reliable option for all.
Why the Need for Safer Buses?
Delhi’s bus network is one of the largest in India, but it has often faced criticism for:
Harassment and safety concerns, particularly during late hours
Lack of accountability among bus staff
Inadequate surveillance and law enforcement
Growing commuter reluctance to use public transport
To address these issues head-on, the government has announced a multi-layered reform plan.
Key Safety Measures Introduced
1. Mandatory Staff Training
All bus drivers and conductors will undergo behavioral and gender sensitization training.
Focus on emergency response, passenger etiquette, and safe driving practices.
Periodic assessments and re-certification will be enforced.
2. CCTV Surveillance in Buses
All DTC and cluster buses will be fitted with multiple high-resolution CCTV cameras.
Footage will be monitored in real-time by a central control room.
Data will be stored for at least 30 days to assist in investigations and complaints.
3. Panic Buttons and Live GPS Tracking
Panic buttons linked to local police stations and the central helpline will be added.
Live GPS will allow real-time location tracking and faster emergency response.
4. Dedicated Helpline & QR-Based Complaint System
Commuters can scan a QR code in the bus to instantly report harassment or safety issues.
A dedicated 24/7 helpline will support quick action and follow-up.
Expected Outcomes
Reduced crime and harassment inside buses
Improved public trust in Delhi’s transport system
Empowerment of women and senior citizens to commute confidently
Increased ridership, reducing traffic and pollution
Public and Expert Reactions
Transport experts have praised the move as a step toward smart city public transport.
Women’s rights organizations have welcomed the CCTV and panic button provisions.
Some commuters have expressed concern about data privacy and implementation delays.
What Comes Next?
The Delhi Transport Department will roll out these upgrades across all routes by 2026. A dedicated task force will oversee training quality, tech deployment, and data handling protocols.
Conclusion
With this ambitious safety plan, the Delhi government is setting a new benchmark in urban public transport reform. By combining technology with human accountability, the capital’s buses are on their way to becoming not just faster and more efficient, but also truly safe for all.
FAQs
Q1. Are all Delhi buses now equipped with CCTV?
Not yet. The rollout is phased, with full coverage expected by mid-2026.
Q2. What should I do if I face harassment in a Delhi bus?
Press the panic button, use the QR code complaint feature, or call the dedicated helpline provided inside the bus.
Q3. Is the staff training just a one-time exercise?
No, all staff will undergo regular refresher training and performance checks.
Q4. Will the CCTV footage be shared with the public?
No, footage is monitored only by authorized officials to ensure commuter privacy and for investigation purposes.
Published on : 2nd August
Published by : SMITA
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