Let’s be honest:
Nobody likes waiting on hold.
Not when your EMI is due, your loan status is stuck, or you just need one quick answer.
That’s why at Vizzve, we’ve made customer support smarter, faster, and stress-free — no long wait times, no elevator music, no frustration.
Here’s how you can talk to a real human at Vizzve — without ever waiting on hold.
🚀 1. Use the In-App Chat (Fastest Option)
Our in-app chat support connects you directly to a human support agent—typically within 2 minutes.
📲 Steps:
Open the Vizzve app
Go to “Help & Support”
Tap “Chat Now”
Choose your issue or type your question
💬 2. Try WhatsApp Support (24/7 Smart Bot + Live Agent)
We’ve integrated Vizzve support on WhatsApp for quick queries.
Type:
“Loan status”
“EMI query”
“Talk to agent”
…or anything else.
The bot answers instantly, and you can request a human handoff if needed.
📧 3. Prefer Email? Get a Response Within 12 Hours
For detailed issues like KYC, refund status, or document uploads, email is perfect.
📩 Send to: support@vizzve.com
Include:
Registered phone number
Query description
Any screenshots (if needed)
💡 Tip: Use the subject line clearly (e.g., “Issue with EMI Auto-Debit – July 2025”).
📱 4. Use the “Call Me Back” Feature
Don’t like being on hold?
We’ll call you.
Go to Vizzve App > Help > Request Callback
Enter your preferred time slot
Our support team will call you back within 60–90 minutes, depending on queue load.
🧭 5. Browse the Smart Help Center (Instant Answers)
Most common questions are already answered in the Vizzve FAQ section.
Go to:
📚 App > Help > Browse FAQs
Covers:
Loan eligibility
Repayment options
Auto-debit setup
CIBIL issues
Technical errors
🧾 Quick Access Links
| Support Option | Best For | Response Time |
|---|---|---|
| In-App Chat | Quick questions, live support | 2–5 minutes |
| WhatsApp Bot | 24/7 FAQ & live escalation | Immediate to 15 mins |
| Detailed or document-based cases | Under 12 hours | |
| Request Call Back | Voice support on your schedule | 60–90 minutes |
| Help Center | Self-help, FAQs | Instant |
💬 Still Facing Issues?
Try reaching us across multiple channels simultaneously if it’s urgent.
You can also tag us on social with your query — we respond quickly via:
📱 Instagram: @vizzvefinance
🧭 Final Word: Support, On Your Terms
At Vizzve, we know money stress is real — and no one should have to battle phone lines just to get help.
That’s why we built a support system designed for the modern Indian:
Fast. Flexible. Friendly.
So the next time you’ve got a question…
Skip the hold. Message us instead.
Published on : 11th July
Published by : SMITA
www.vizzve.com || www.vizzveservices.com
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🛡 Powered by Vizzve Financial
RBI-Registered Loan Partner | 10 Lakh+ Customers | ₹600 Cr+ Disbursed.