A passenger aboard a flight operated by IndiGo, travelling from Mumbai to Delhi, has alleged that her checked-in luggage was cut open and items worth ₹40,000 were stolen in transit.
The airline has responded, saying it is investigating the claim and will assist the passenger according to standard procedures. The case raises concerns about airport baggage security and responsibilities of airlines.
Here are the details of what transpired and what it means for travellers.
What the Passenger Alleges
The passenger reported that:
Upon arriving at the destination, she found her red suitcase zip-cut open
Several items—multiple handbags, jewellery, accessories and cosmetics—together worth approximately ₹40,000 were missing
She immediately lodged a complaint with IndiGo ground staff at the arrival airport
The stolen items were all in checked-in baggage, not cabin luggage
Airline Response and Investigation
IndiGo confirmed receipt of the complaint and issued a statement:
The airline said it takes baggage security seriously
They will check CCTV footage, inspect baggage logs and coordinate with airport authorities
If liability is established, they will consider compensation under relevant rules
They advised passengers to maintain photographic documentation of high-value items in checked luggage
The airline emphasised that airlines are liable for safety of checked baggage from loading to unloading, but passengers also carry responsibility for declaring valuable items and following check-in norms.
Baggage Security: Key Points for Passengers
✔ Declare high-value items
Even in checked bags, it’s better to declare jewellery or high-value goods.
✔ Use sturdy locks or tamper-evident seals
To deter easy access by unauthorised persons.
✔ Take photos of your luggage & contents
Before check-in, so you have proof if theft occurs.
✔ Inspect baggage on arrival
Report any tampering immediately at the airport before leaving arrival zone.
✔ Check airport and airline claims policy
Know the limits and what evidence the airline will require.
What This Means for Travellers
This incident highlights the following:
Even reputed airlines and major airports can have baggage security gaps
Checked baggage is not risk-free for valuables
Proactive steps by travellers reduce loss and strengthen claims
Quick reporting helps speed up investigation and resolution
For frequent flyers, this is a reminder to reconsider storing high-value items in checked bags.
Conclusion
The allegation of checked baggage theft worth ₹40,000 aboard an IndiGo flight underscores the importance of vigilance and preparation when travelling with valuables.
While the airline’s response is underway, passengers must always follow best practices to safeguard luggage and ensure quick recourse if something goes wrong.
❓ FAQs
1. What did the passenger claim?
That her checked suitcase was cut open and items worth around ₹40,000 were stolen.
2. Which airline is involved?
IndiGo.
3. What will the airline do?
Investigate CCTV, baggage handling logs and potentially offer compensation if liability is confirmed.
4. Should valuables be placed in checked luggage?
It’s not recommended; better to carry high-value items in cabin luggage.
5. What can travellers do to protect themselves?
Declare high-value items, use locks or tamper seals, photograph contents, inspect on arrival and report any issue immediately.
Published on : 24th November
Published by : SMITA
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Source Credit: Edited By: NDTV News Desk