A.R. Rahman’s 2023 Marakuma Nenjam Concert Organiser Ordered to Pay ₹50,000 for Mismanagement
A consumer court has directed ACTC Events, the organiser of A.R. Rahman’s 2023 Marakuma Nenjam concert, to pay ₹50,000 in compensation for mismanagement. The penalty comes after several concertgoers filed complaints over overcrowding and being denied entry, despite holding valid tickets.
What Happened at the Concert?
The event, held in September 2023 at Adityaram Palace, Chennai, was intended as a grand musical celebration featuring the legendary A.R. Rahman. However, what was planned as a memorable night turned into a logistical disaster. The organisers allegedly oversold tickets, with reports suggesting more than 40,000 attendees showed up for a venue meant to accommodate around 20,000.
Key Issues Reported:
Overcrowding and Chaos: Attendees described the event as poorly managed, with no clear crowd control or entry protocols in place.
Ticketed Fans Turned Away: Despite paying for tickets, many fans were denied entry due to capacity issues.
Safety Concerns: Several reports cited instances of panic, distress, and safety concerns, especially for women and children.
Public Backlash: Social media was flooded with criticism targeting the organisers, prompting a public apology.
Organiser’s Response
ACTC Events issued an apology, taking full responsibility for the mismanagement. The company urged the public not to blame A.R. Rahman, who was not involved in the operational planning or event logistics.
Legal and Consumer Response
Following multiple complaints, the consumer forum reviewed the evidence and ruled in favor of the complainants. The organisers were fined ₹50,000 as compensation for failing to deliver services as promised. This ruling is a significant reminder of the importance of accountability in event planning.
FAQs: A.R. Rahman Concert Compensation Case
Q1. Why was the organiser fined ₹50,000?
The fine was imposed due to the organiser’s failure to manage crowd control, which led to ticketed fans being denied entry and raised safety concerns.
Q2. Who organised the Marakuma Nenjam concert?
The concert was organised by ACTC Events, an event management company based in Chennai.
Q3. Was A.R. Rahman involved in the mismanagement?
No, A.R. Rahman was not involved in the planning or logistics of the event. The organisers confirmed that he only performed and was not part of event operations.
Q4. What problems did attendees face?
Many attendees experienced overcrowding, poor crowd control, lack of entry even with valid tickets, and general chaos at the venue.
Q5. What should consumers do in similar cases?
Consumers should file complaints with the appropriate consumer court or grievance redressal forum, providing proof of service failure or financial loss.
Final Word
This case underscores the importance of responsible event management, especially when handling large-scale public gatherings. Organisers must prioritize safety, planning, and transparency to protect consumer rights and maintain public trust.
Published on: June 11, 2025
Uploaded by: PAVAN
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