Indian fast bowler Mohammed Siraj has publicly criticised Air India Express, alleging that passengers—himself included—were left stranded for hours without any communication from the airline during a major flight delay on the Guwahati to Hyderabad route.
The cricketer took to social media to highlight how passengers were left confused, uncomfortable, and uninformed, sparking a wider conversation on airline accountability and passenger treatment.
** What Exactly Happened?**
According to Siraj, the flight was delayed for several hours, but:
No timely updates were given to passengers
There was no proper explanation for the delay
Travellers were left waiting without clarity about boarding
Basic assistance and communication were missing
Siraj stated that passengers, including elderly travellers, were made to wait for long periods with no support from the airline staff.
Siraj Calls Out Airline Management
Siraj expressed disappointment and criticised the airline for:
Poor communication
Mismanagement
Lack of transparency
Neglect of passenger comfort
He emphasised that passengers deserve timely updates and proper treatment, especially during prolonged delays.
The incident quickly gained attention online, with many users sharing similar experiences and supporting Siraj’s remarks.
Airline Delays — A Growing Passenger Concern
Flight delays have been a recurring issue across several domestic routes, often caused by:
Operational issues
Crew availability
Technical checks
Weather disruptions
Congestion at major airports
However, passengers frequently complain that timely communication from airlines is missing — something Siraj highlighted strongly.
Impact on Passengers
Long delays without information can lead to:
Missed connections or commitments
Mental and physical discomfort
Anxiety about travel plans
Frustration and loss of trust in the airline
Siraj's criticism reflects the growing demand for better passenger experience standards from Indian carriers.
Air India Express Yet to Comment
As of now, the airline has not issued a detailed statement addressing Siraj’s claims, but the incident has intensified scrutiny on how airlines handle delays and passenger welfare.
Passengers are hoping for:
More transparency
Faster communication
Better on-ground management
Accountability during operational disruptions
FAQs
1. What flight was Mohammed Siraj on?
The delayed flight was from Guwahati to Hyderabad.
2. What was Siraj’s main complaint?
Passengers were left stranded for hours with no updates from the airline.
3. Did the airline respond?
As of now, no detailed official response has been issued.
4. Why do such delays occur?
Delays can be due to operational, technical, weather, or scheduling issues.
5. Are passengers entitled to assistance?
Yes—airlines are expected to provide updates, support, and in some cases, compensation.
Published on : 27th November
Published by : SMITA
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