Made a payment—but something feels off?
Maybe you mistyped the UPI ID or entered the wrong IFSC while transferring funds.
It happens. But don’t panic.
Here’s how to handle it smartly and increase your chances of recovering the money.
🧠 First, Know the Difference:
✅ UPI ID Error
Usually instant transfers. A wrong UPI ID may cause:
❌ Failed transaction
✅ Money sent to another user (if the wrong UPI exists)
✅ IFSC Code Error
Happens during NEFT, RTGS, or IMPS
❌ Invalid IFSC = Transfer usually fails
✅ Wrong but valid IFSC = Money may go to wrong bank/branch
🚨 Step-by-Step Action Plan
🟡 Step 1: Check the Transaction Status
Open the Vizzve app
Go to “Transaction History”
Look for the UPI/Bank transfer entry
Check:
Status: Success, Pending, or Failed
Recipient name (if available)
UPI/Account details
🟡 Step 2: Act Fast — Report Immediately
If the transaction was successful but went to the wrong party:
📱 For UPI:
Use Vizzve App > Help > Chat Support > Select "Wrong UPI Transfer"
Provide:
Date/time
UPI ID entered
Screenshot of the transaction
🏦 For IFSC/Bank Transfers:
Use the same steps, but choose “Wrong IFSC Transfer”
⏳ Time is key—the sooner you act, the better your recovery chances.
🟡 Step 3: Contact the Recipient’s Bank (if needed)
If Vizzve confirms the transfer was successful to another account:
File a written request to the beneficiary bank
Include transaction ID, amount, time, and reason
Request reversal under wrong credit / erroneous transfer
Note: Reversal depends on the other party’s consent and bank policy.
🟡 Step 4: File a Complaint via NPCI or Bank Ombudsman
Still unresolved?
Go to https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism
Or file a formal complaint with RBI’s Banking Ombudsman
❗ Do’s and Don’ts
| ✅ Do | ❌ Don’t |
|---|---|
| Report within minutes or hours | Wait for days assuming reversal |
| Screenshot all details | Forget the UTR number |
| Keep communication polite and documented | Contact the wrong recipient directly |
| Use official Vizzve help channels | Post personal issues on social media |
🧭 Final Word: Mistakes Happen — Vizzve Has Your Back
Sending money online is fast—but one small typo can cause chaos.
That’s why Vizzve’s support team is trained to help you act fast, file right, and stay protected.
Don’t panic. Just tap “Help” in your app—we’re already on it.
Published on : 11th July
Published by : SMITA
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RBI-Registered Loan Partner | 10 Lakh+ Customers | ₹600 Cr+ Disbursed.