When you apply for a loan, it might feel like a robot is making all the decisions.
But behind every instant approval or support call are real people working with precision and purpose.
Here’s your exclusive peek at the human side of lending.
Who Are These People?
1. Document Verification Officers
What they do:
Review your PAN, Aadhaar, salary slips, and bank statements
Ensure documents are valid and fraud-free
“One wrong number can delay disbursal—so we check twice, even at 2 AM during peak days.”
— Ritika, Senior Verifier
2. Credit Risk Analysts
What they do:
Analyze your credit score, loan history, and income patterns
Decide your loan amount, tenure, and interest rate
“A score doesn’t tell the full story. We look deeper—because people are more than just numbers.”
— Harsh, Risk Team Lead
3. Tele-Verification Executives
What they do:
Call to confirm details like your employment and identity
Prevent impersonation or fraudulent loans
“Most people are surprised we’re so polite—it’s because we treat every applicant with respect.”
— Neha, Voice Support Ops
4. Loan Processing Engineers
What they do:
Build the technology that makes loans fast and paperless
Work on security, UI, and disbursal automation
“If your loan gets approved in under 10 minutes, thank our backend code.”
— Manoj, Software Architect
5. Customer Success Officers
What they do:
Resolve queries via WhatsApp, calls, and email
Help you with EMI schedules, loan top-ups, and documentation
“We guide people with compassion. It’s finance—but it’s also life.”
— Priya, Customer Care Head
Why This Matters
We live in a faceless digital world, but lending is still human at its core.
Real people:
Protect your data
Review your situation fairly
Make sure money reaches those who need it most
Fun Fact
During the Diwali bonus season, loan applications spike by 300%.
The team runs on chai, snacks—and pure commitment.
❓ FAQs
Q1. Is loan approval fully automated?
Partially. AI handles the speed, but humans double-check for accuracy, risk, and fraud.
Q2. Can I speak directly to a loan officer?
Yes. Most fintechs offer human-assisted customer service or escalation support.
Q3. Who decides the interest rate?
The credit risk team and algorithms together decide based on your creditworthiness.
Published on : 30th July
Published by : SMITA
www.vizzve.com || www.vizzveservices.com
Follow us on social media: Facebook || Linkedin || Instagram
🛡 Powered by Vizzve Financial
RBI-Registered Loan Partner | 10 Lakh+ Customers | ₹600 Cr+ Disbursed